Shipping & Delivery

How will my order be delivered?
All orders will be shipped internationally via our trusted courier partner DHL Express. Due to the Covid Restriction policy in Hong Kong, please kindly ...
Tue, 24 May, 2022 at 5:38 PM
Will I be charged for shipping fees?
Special offer from 25th of May until 30th of June 2022, Free shipping to Hong Kong. After 30th of June 2022, Shipping fees, taxes, and other associated cos...
Tue, 24 May, 2022 at 5:52 PM
When will I receive my order?
For Hong Kong orders, you may expect to receive your order anywhere between 4-7* business days. *We aim to meet these delivery timeframes as best as w...
Tue, 24 May, 2022 at 5:41 PM
How can I track the status of my order?
Once we have shipped your order, you will receive a shipping confirmation email from us detailing your tracking information.  Through the tracking link ...
Tue, 24 May, 2022 at 5:42 PM
Will my signature be required upon delivery?
Due to the high-value nature of the products, we will require a signature from the recipient who accepts the delivery. A delivery will be considered c...
Tue, 24 May, 2022 at 5:43 PM
Is there any custom charges incurred?
For international orders, in certain cases, however, independent customs authorities may contact the customer to request payment of customs fees. In this ca...
Tue, 24 May, 2022 at 5:44 PM
What happens if the customs fees aren't paid?
The package will be shipped back to us. Once we receive it, we'll refund the customer's payment. Please note that the refund amount will be su...
Tue, 24 May, 2022 at 5:45 PM