Shipping & Delivery

How will my order be delivered?
All orders will be shipped internationally via our trusted courier partner Janio Asia. But in the case of custom checking, please kindly expect that it ...
Tue, 24 May, 2022 at 5:51 PM
Will I be charged for shipping fees?
We are running an exclusive launch promotion and offering FREE SHIPPING to Malaysia for a *limited time only, from 25th of May to 30th of June. *From 1 ...
Tue, 31 May, 2022 at 6:18 PM
When will I receive my order?
For Malaysia orders, you may expect to receive your order anywhere between 4-7* business days. *We aim to meet these delivery timeframes as best as we...
Tue, 24 May, 2022 at 5:53 PM
How can I track the status of my order?
Once we have shipped your order, you will receive a shipping confirmation email from us detailing your tracking information.  Through the tracking link ...
Tue, 24 May, 2022 at 5:54 PM
Will my signature be required upon delivery?
Due to the high-value nature of the products, we will require a signature from the recipient who accepts the delivery. A delivery will be considered com...
Tue, 24 May, 2022 at 5:55 PM
Is there any custom charges incurred?
For international orders, in certain cases, however, independent customs authorities may contact the customer to request payment of customs fees. In this ca...
Tue, 24 May, 2022 at 5:56 PM
What happens if the customs fees aren't paid?
The package will be shipped back to us. Once we receive it, we'll refund the customer's payment. Please note that the refund amount will be ...
Tue, 24 May, 2022 at 5:56 PM